Privacy Policy

Terms and conditions

General conditions

Accessing or using the Universe Shoes online store is subject to the Terms and Conditions of Use described on this page.

Universe Shoes

We reserve the right to make updates to them. Any changes made will be reported on this page. We advise you to visit it regularly, so that you are aware of the current version. We are not responsible if, for any reason, the Universe Shoes online store is unavailable, within a certain period of time. From time to time, we may restrict access to certain areas of the website.

Universe Shoes have as their concern to guarantee the quality of the contents made available, by validating and updating them. However, it is possible that there are technical and / or typographical errors. If you notice any mistakes or errors in the contents of the Universe Shoes online store, please notify universeshoesshop (at)


The content of the online store is registered as copyright, guaranteeing you intellectual protection. The contents may not be reproduced, transmitted, distributed or stored without the prior consent of Universe Shoes unless otherwise indicated and with explicit reference to the source Any modifications to the original content are expressly prohibited.

Personal data

The purchase of products in the Universe Shoes online store requires a prior registration with the provision of personal information. Universe Shoes need this information to process and ship your order. The registered user has the right to access their data and to update, rectify and eliminate it (in this case, expressly expressing this will by e-mail or letter sent to Universe Shoes.

In the Universe Shoes online store you can also subscribe to our newsletter to receive the news of the brand. If you do not wish to be contacted for these purposes, you can cancel the subscription through your personal account in the “Newsletter Subscriptions” section or by sending an email to universeshoesshop (at) with the subject “Unsubscribe from the Newsletter”.

The data provided are processed automatically by the computer system, in accordance with the legal rules of confidentiality and security. The Universe Shoes online store holds a digital certificate, which ensures the identity and Secure Sockets Layer (SSL) encryption of the data transmission. All information served is encrypted and the confidentiality and security of the transactions are guaranteed.

Universe Shoes are committed to respect, privacy and security with respect to the data provided by users of the Universe Shoes online store. The data provided will be used solely and exclusively for the purposes for which consent is given.

The Universe Shoes online store uses cookies. Cookies are a way to enhance your browsing experience. They consist of small files of information generated by your browser and that are automatically stored in the hard disk. These files do not contain personal information but allow Universe Shoes to identify you.

Universe Shoes shall not be liable for direct or indirect damages resulting from the use of this website or from others to be sent from links established in the Universe Shoes online store. It is up to each user to take the necessary precautions and to ensure that the information collected does not contain viruses or other harmful characteristics.

Means of alternative dispute resolution

In the event of a dispute, the consumer may use the following alternative dispute resolution entity for consumption:

Swiss Chamber of Commerce.